CRS Cleaning Solutions, LLC
At CRS Cleaning Solutions, LLC, our goal is to provide reliable, professional, and high-quality cleaning services while creating a positive experience for every client. To ensure the best service possible, we kindly ask our clients to review and agree to the following policies.
1. Service Approval & Scheduling
By approving a cleaning quote, the client agrees to the services, estimated price, and terms provided by CRS Cleaning Solutions, LLC. A cleaning appointment is considered confirmed once the required deposit (if applicable) has been received and the service date has been scheduled.
2. Pricing & Final Charges
Cleaning estimates are based on the information provided by the client and the condition of the property at the time of the estimate. If the condition of the home requires additional time, extra services, or work beyond the original scope, the final price may be adjusted. Clients will be notified of any significant changes before additional work is completed whenever possible.
3. Payment Policy
Payment is due upon completion of the cleaning service unless another payment arrangement has been approved in writing. By approving the quote and scheduling the service, the client agrees to pay the agreed amount for the completed service.
Failure to provide payment after service completion may result in additional collection efforts and the client may be responsible for any applicable fees related to recovering unpaid balances.
4. Cancellation & Rescheduling Policy
We understand that plans can change. Clients are asked to provide at least 24 hours’ notice for cancellations or rescheduling requests. Last-minute cancellations or missed appointments may be subject to a cancellation fee.
5. Access to Property
Clients are responsible for providing safe access to the property at the scheduled service time. If our team is unable to enter the property due to locked doors, security issues, or lack of access, a cancellation fee may apply.
6. Safety & Working Conditions
For the safety of our team and clients, we reserve the right to refuse or stop service if the property presents unsafe working conditions, including hazardous materials, dangerous situations, excessive clutter that prevents cleaning, or conditions that may put our employees at risk.
7. Valuables & Personal Items
Clients are responsible for securing valuable, fragile, or sentimental items before cleaning begins. Our team will treat your home and belongings with care; however, CRS Cleaning Solutions, LLC is not responsible for items that are lost, misplaced, or damaged due to improper storage or existing conditions.
8. Damage Claims
Any concerns regarding possible damage must be reported within 24 hours of service completion. CRS Cleaning Solutions, LLC will review reported concerns and work with the client to find a fair resolution.
9. Client Satisfaction Guarantee
Your satisfaction is important to us. If you have concerns about the quality of your cleaning, please contact us within 24 hours so we can review the issue and, when appropriate, address areas that may have been missed.
10. Respectful Communication
We value our clients and our team members. We expect respectful and professional communication from both parties to maintain a positive working relationship.
By scheduling a cleaning service with CRS Cleaning Solutions, LLC, the client acknowledges and agrees to these policies.
Thank you for choosing CRS Cleaning Solutions, LLC — providing reliable cleaning solutions you can trust.